The above description reads, "If you want a specific airplant species or have a gift message for the greeting card, please let us know via email or the note section at check out. We'll try our best to accommodate your request." I am here to say that Succulents Box went above and beyond to make sure my gift box was unique, thoughtful, and exactly what I requested. They not only provided the cactus (that's right, I didn't ask for a succulent or airplant) I had requested but they also made sure the message in the greeting card was accurate, clean, and identical to what I desired. I did not expect the customer service to be as wonderful as it was, especially right before the holiday. Succulents Box blew my expectations and helped me provide a personal and meaningful gift this holiday season from over 2000 miles away. Thank you!