Plant orders are shipped within 3-5 days depending on availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied).
Additional processing time may be required during Sale or Promotional periods due to above average order volume. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!
Order Processing
Shipping will be via United States Postal Service within the United States and its outlying territories ONLY. We do not ship internationally due to agricultural regulations.
We pack our products by hand and take great care to ensure that they arrive at their final destination safely. Your plant will be meticulously wrapped and shipped in a sturdy box. Most 2" plants are shipped in their original plastic pot with soil. Fragile and big 4" plants are shipped bareroot to ensure their safety.
When opening your package, some soil may be loose in the box. Upon receiving your plants, make sure to remove them from their packaging immediately, and follow the care instructions in the instruction card provided. Water as needed, making sure to water again only when the soil is completely dry. Succulents are very hardy and will rebound easily with proper care.
Shipping Rates
|
1
|
Plant
|
1st plant |
$5.99 /each |
|
13 oz to 15.99 oz
1 lb to 1.99 lbs
2 lbs and up
(Based on order weight)
|
+ $3
+ $5
+$8
|
| 2 |
Free shipping with $59.00 minimum purchase |
Based on order price |
$0.00 |
| 3 |
Gift box |
|
$5.99 /each |
| 4 |
Physical Card |
|
$2.20 /each |
| 5 |
Gift Cards |
|
$0.00 |
| 6 |
A Month Subscription |
|
$5.99 |
| 7 |
3 Month Subscription |
|
$17.97 |
| 8 |
6 Month Subscription |
|
$35.94 |
| 9 |
12 Month Subscription |
|
$71.88
|
Shipping in Summer
It is the responsibility of customers residing in areas subject to extreme heat waves to plan the shipments until the weather is safe for shipping. Please message us at support@succulentsbox.com to postpone/ reschedule your shipments. Extremely high temperature can cause the plants to rot and die. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.
⚠️Succulents Box is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.
Shipping in Winter
It is the responsibility of customers residing in areas subject to freezing weather to purchase a Heat Pack. While heat packs do not guarantee protection from frost, they will help prevent damage from occurring. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.
⚠️Succulents Box is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.
RETURNS
We only ship plants that are disease free and of good quality. That being said, we cannot control what happens to your order during transit. We cannot accept returns on plant orders because the plants cannot survive 2 way shipping. However, we gladly offer refund or replacements if the plants arrived damaged. Please email us: support@succulentsbox.com if you have any an issue with your plant order. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.
For tools and pots orders, full refunds will be issued for any reason if your order is returned undamaged within 14 days of delivery. Customer is responsible for return shipping fees and any damage that occurs during transit.
Return address:
Succulents Box
17381 Canyon Heights Dr
Silverado, CA 92676-9701
QUALITY GUARANTEE
We only ship out beautiful, healthy plants! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us immediately. Fragile plants such as bearpaw, baby toe, etc. may break or lose a few of their leaves during transport. Please contact us for replacements if your plants are severely damaged. We'll try our best to accommodate you.
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Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year. Sedums such as Cherry Tart and Lime Zinger are dormant in the winter, i.e. they wilt, start dropping leaves, and look dead. It's simply a survival mechanism that help succulents stay alive over the cold winter and gear up for warmer days ahead.
Green Thumb Guarantee
Worried about plant care? We’ve got you covered! If your plant care goes haywire within 6 months of your order, you can claim a $15 gift card for your plant.
How it works:
- For each plant, you can receive a gift card.
- The more plants you order, the more you can claim, up to a maximum of $50 gift card per order.
- One-time claim per order.
- For subscriptions, you can claim once per subscription.
- Valid for orders from Aug 28, 2024- Dec 31, 2024
- Email your order number & plant pictures to support@succulentsbox.com to claim your gift card.
Eco-friendly Packaging
In the light of the negative impacts of environmental pollution around the globe, we take action and decide to step-by-step switch to an eco-friendly packaging solution. Our packaging materials are:
- 100% recyclable and biodegradable cardboard boxes
- 100% biodegradable packing peanuts made from natural and non-toxic sources
