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PART TIME CUSTOMER SUPPORT REP

We're looking for a Part time Customer Support Rep. This person will provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

JOB DESCRIPTION

  • Manage all incoming messages from 12 pm (PST) – 4 pm (PST) (3am – 7 am Vietnam time), Monday – Saturday
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

JOB LOCATION:

  • Remote or Hochiminh City
  • Monday – Saturday, 12 pm (PST) – 4 pm (PST) (3 am – 7 am Indochina time)

REQUIREMENT

  • Customer orientation and ability to adapt/respond to different types of characters
  • Good communication and presentation skills
  • Ability to communicate in English
  • Attention to detail

COMPENSATION

  • Competitive compensation

Please email your resume to info@succulentsbox.com and call Ms. Thơ at (+84)916140370 to set up an interview.