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    20% off all orders - Code BF22

    PART TIME CUSTOMER SUPPORT REP

    We're looking for a Part time Customer Support Rep. This person will provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

    JOB DESCRIPTION

    • Manage all incoming messages from 12 pm (PST) – 4 pm (PST) (3am – 7 am Vietnam time), Monday – Saturday
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customers through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    JOB LOCATION:

    • Remote or Hochiminh City
    • Monday – Saturday, 12 pm (PST) – 4 pm (PST) (3 am – 7 am Indochina time)

    REQUIREMENT

    • Customer orientation and ability to adapt/respond to different types of characters
    • Good communication and presentation skills
    • Ability to communicate in English
    • Attention to detail

    COMPENSATION

    • Competitive compensation

    Please email your resume to info@succulentsbox.com and call Ms. Thơ at (+84)916140370 to set up an interview.