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Customer Support Representative

We're looking for a Customer Support Representative. 


  • Manage all incoming tickets from 7 pm – 12 am, Monday – Saturday (4am PST – 9am PST)
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


      • Remote, Ho Chi Minh City


      • Customer orientation and ability to adapt/respond to different types of characters
      • Good communication skills
      • Ability to communicate in English, especially in writing 
      • Ability to work in a results-oriented environment, both individually and as part of a team
      • Attention to detail
      • Good organizational and time-management skills
      • Eagerness to meet and exceed objectives and take on more responsibility


      • Competitive compensation
      • Health Insurance
      • Company sponsored social events and volunteer trips
      • Excellent career advancement paths
      • Flexible working hour

      Please email your resume to hr@succulentsbox.com and call Ms. Thơ at (+84)916140370 to set up an interview.