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Customer Support Representative

We're looking for a Customer Support Representative. 

JOB DESCRIPTION

  • Answer incoming customer support tickets via email
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Support online operation per requested
  • Follow communication procedures, guidelines and policies

        JOB LOCATION:

        • Ho Chi Minh City

        REQUIREMENT

        • Customer orientation and ability to adapt/respond to different types of characters
        • Good communication skills
        • Ability to communicate in English, especially in writing 
        • Ability to work in a results-oriented environment, both individually and as part of a team
        • Attention to detail
        • Good organizational and time-management skills
        • Eagerness to meet and exceed objectives and take on more responsibility

        COMPENSATION AND BENEFITS

        • Competitive compensation
        • Health Insurance
        • Company sponsored trips
        • Excellent career advancement paths
        • Flexible working hours

        Please email your resume to hr@succulentsbox.com.