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    Customer Support Representative

    We're looking for a Customer Support Representative. 


    • Answer incoming customer support tickets via email
    • Identify and assess customers’ needs to achieve satisfaction
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Support online operation per requested
    • Follow communication procedures, guidelines and policies

          JOB LOCATION:

          • Ho Chi Minh City


          • Customer orientation and ability to adapt/respond to different types of characters
          • Good communication skills
          • Ability to communicate in English, especially in writing 
          • Ability to work in a results-oriented environment, both individually and as part of a team
          • Attention to detail
          • Good organizational and time-management skills
          • Eagerness to meet and exceed objectives and take on more responsibility


          • Competitive compensation
          • Health Insurance
          • Company sponsored trips
          • Excellent career advancement paths
          • Flexible working hours

          Please email your resume to hr@succulentsbox.com.