Our eGift Cards are delivered by email and contain instructions on how to redeem them at checkout. They:
Have no additional processing fees.
Can be redeemed on Succulents Box website only.
Can be redeemed 1 time only.
Can be redeemed for both subscription boxes and individual plants.
Our eGift Cards should be treated like cash: they cannot be replaced if lost, stolen, altered or destroyed. They have no expiration date and cannot be redeemed or exchanged for cash (except as required by law). No fees will be charged against the unused balance of the eGift cards.
Our eGift Cards are nonrefundable and will be sent immediately after purchased to the buyer's email. Physical Gift Cards will not be mailed by default. If you would like the egift cards to be emailed to a recipient other than yourself or a physical Gift Cards to be mailed, please contact us at email@example.com.
2 INCH/ 4 INCH/ 6 INCH ARE THE SIZES OF THE POTS, NOT THE SIZE OF THE PLANTS.
* We use 3.5 inch wide clay pots for 4" succulent plant + clay pot option.
Your plant will be carefully wrapped in a sturdy box. Most of the succulents will be shipped bare-root to ensure their safety. If you want to receive the plastic pot & soil, please leave a note in your order. When opening your package, some soil may be loose in the box. Plant orders are shipped within 3-5 days depending on the availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied). We do not ship outside of the continental United States.
We ship all year round, if your area is cold (under 40 degree), please consider purchasing a Heat Pack to add to your order.
Our packaging materials are: - 100% recyclable and biodegradable cardboard boxes. - 100% biodegradable packing peanuts made from natural and non-toxic sources.
Here is our blog about the shipping process and packaging: https://succulentsbox.com/pages/shipping-return-policy
*** The size options are represtentative of pots that the plants come in. Sometimes customer may receive multiple plants instead of a large one to make up size.
*** All of our packages are sterilized before leaving the door.
We only ship out beautiful, healthy plants! Please track your package and open it immediately upon
arrival. If you receive your package and are not satisfied, please message us immediately. Fragile plants such as
bearpaw, baby toe, etc. may break or loose a few of their leaves during transport. Please contact us for
replacements if your plants are severely damaged. We'll try our best to accommodate you.
Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year.
Provide porous soil with adequate drainage, pots with drainage hole are recommended. Bright, filtered
light and ample airflow. Water thoroughly when soil is dry to the touch. Never let your succulents sit in water. Do
NOT water on the leaves. If you water from beneath by letting the plant sit in a saucer of water, make sure to pour
off any excess water after a few minutes.
The hotter it is outside, the faster your soil will dry out, so you’ll need to water more often if you live in a hot
area. Water with caution in winter, as the plant can lose its roots if the soil stays cold and wet for extended
periods; protect from frost to prevent scarring.