Your package will be shipped in a box and meticulously bubble-wrapped. Pot orders are shipped within 3-5 days. We'll try to ship during the week to avoid weekend delay. If you need your order urgently, please message us so we can upgrade your shipping.
CUSTOMIZATION
Would you like something you don’t see in our shop? Simply send us a message and we will do our best to accommodate your request!
All of our product images on our website and social media visuals are proudly and originally produced by our team. We pour a lot of care and creativity into capturing the beauty of our plants, and these images are a true reflection of our passion for greenery. We’ve noticed several websites and online marketplace sellers using our original images without permission. This is image theft. If you see our images elsewhere, please know they’re being used without our consent. For the best quality and authenticity, always shop with us directly.
We ship all year round, if your area is cold (under 40 degree), please consider purchasing a Heat Pack to add to your order.
Our packaging materials are: - 100% recyclable and biodegradable cardboard boxes. - 100% biodegradable packing peanuts made from natural and non-toxic sources.
Here is our blog about the shipping process and packaging: https://succulentsbox.com/pages/shipping-return-policy
*** The size options are represtentative of pots that the plants come in. Sometimes customer may receive multiple plants instead of a large one to make up size.
*** All of our packages are sterilized before leaving the door.
We take great pride in shipping only healthy, beautiful plants to our customers! To ensure they arrive in the best condition, please track your package and open it immediately upon arrival. If you have any concerns, our dedicated customer support team is here to help—just message us right away! Fragile varieties like bearpaw and baby toe may lose a few leaves or experience minor breakage during transit, but we are happy to assist if your plant is severely damaged. Our goal is to make sure you receive plants you love, and we’ll do our best to accommodate you. Additionally, plant sizes may vary slightly depending on availability or the time of year, but rest assured, each one is carefully grown and selected.Your satisfaction is our priority, and we’re always here to help make your plant journey a great one!
Green Thumb Guarantee
Worried about plant care? We’ve got you covered! If your plant care goes haywire within 6 months of your order, you can claim a $15 gift card for your plant. How it works:
For each plant, you can receive a gift card.
All gift cards issued by Succulents Box will expire one (1) year from the date of creation.
The more plants you order, the more you can claim, up to a maximum of $50 gift card per order.
One-time claim per order.
For subscriptions, you can claim once per subscription.
