Shipping & Return Policy

Plant orders are shipped within 3-5 days, depending on the availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied).

Additional processing time may be required during Holiday periods due to above-average order volume.  We thank you for your patience, as we are always working as quickly as possible to pack and ship your orders!

Order Processing

Shipping will be via United States Postal Service (USPS) within the United States and its outlying territories ONLY. We do not ship internationally due to agricultural regulations.

We hand-pack each order with great care to ensure your plants arrive safely. Your succulents will be securely wrapped and shipped in a sturdy box. Most succulents are sent bare-root (without soil) to protect them during transit. If you want to receive the plastic pot & soil, please leave a note in your order. 
Houseplants are shipped using the same careful, protective process. We use durable boxes, wrap each plant for cushioning and stability, secure the soil, and fill empty spaces to prevent shifting. We typically use USPS or UPS expedited services to minimize time in transit.

If you have any concerns, our dedicated customer support team is here to help - just message us at support@succulentsbox.com right away!

When your package arrives, you may notice a bit of loose soil in the box - this is completely normal.
Please remove your plants from their packaging immediately and refer to the care instructions included with your order. Water only as needed, ensuring the soil is completely dry before watering again.

Succulents are hardy and will quickly bounce back with proper care. For new houseplants, we recommend giving them a short adjustment period before placing them with your other plants. Allow your plant some time to acclimate to its new environment, and gently clean the leaves if needed. Wait to fertilize until it has settled in, and always water according to soil moisture rather than on a fixed schedule.

*** We ship from multiple greenhouses located in California and Florida, so your order may arrive in more than one package.

Shipping Rates

Shipping in Summer

It is the responsibility of customers residing in areas subject to extreme heat waves to plan the shipments until the weather is safe for shipping. Please message us at support@succulentsbox.com to postpone/ reschedule your shipments. Extremely high temperatures can cause the plants to rot and die. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.

⚠️Succulents Box is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk. 

Shipping in Winter

We ship year-round, but if you live in an area where temperatures drop below 40°F, we strongly recommend adding aHeat Pack to your order. Customers in regions prone to freezing weather are responsible for purchasing a Heat Pack to help protect their plants during transit.

While a heat pack cannot guarantee complete protection from frost, it does provide an extra layer of warmth to help reduce the risk of cold damage. Please be sure to bring your package inside as soon as it’s delivered -  extended exposure to cold temperatures or direct sunlight can harm your plants.

Depending on the size of your order, you may need more than one heat pack to ensure proper protection.

RETURNS

We only ship plants that are disease-free and of good quality.  That being said, we cannot control what happens to your order during transit. We cannot accept returns on plant orders because the plants cannot survive 2-way shipping. However, we gladly offer refunds or replacements if the plants arrived damaged. Please email us: support@succulentsbox.com if you have any issues with your plant order. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.   

Our new policy for houseplant order: The customers must include an image of the damaged plant to receive either a replacement or refund. In the case that the customers can't provide an image, we can only give the customer 50% store credit (gift card) for the plant.

For gardening tools and pot planters orders, full refunds will be issued for any reason if your order is returned undamaged within 14 days of delivery. The customer is responsible for return shipping fees and any damage that occurs during transit. 

Return address:

QUALITY GUARANTEE

We take great pride in shipping only healthy, beautiful plants to our customers! To ensure they arrive in the best condition, please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us immediately. Fragile plants such as bearpaw, baby toe, etc., may break or lose a few of their leaves during transport. Please contact us for replacements if your plants are severely damaged. We'll try our best to accommodate you. 

Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year. Sedums such as Cherry Tart and Lime Zinger are dormant in the winter, i.e., they wilt, start dropping leaves, and look dead. It's simply a survival mechanism that helps succulents stay alive over the cold winter and gear up for warmer days ahead. 

Green Thumb Guarantee

• For each plant, you can receive a gift card.
  
• All gift cards issued by Succulents Box will expire one (1) year from the date of creation.
• The more plants you order, the more you can claim, up to a maximum of $50 gift card per order.
• One-time claim per order.
• For subscriptions, you can claim once per subscription.
• Valid for orders from Aug 28, 2024 - Jun 30, 2025.
• Email your order number & plant pictures to support@succulentsbox.com to claim your gift card.

Eco-friendly Packaging

In light of the negative impacts of environmental pollution around the globe, we take action and decide to step-by-step switch to an eco-friendly packaging solution. Our packaging materials are:

• 100% recyclable and biodegradable cardboard boxes
• 100% biodegradable packing peanuts made from natural and non-toxic sources