Succulent Care Guide

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• Shipping
• Guarantee
• Care

• Your plant will be meticulously bubble wrapped and shipped in a sturdy box. Most of the plants will be shipped bare-root to ensure their safety. If you want to receive the plastic pot & soil, please leave a note in your order. When opening your package, some soil may be loose in the box. Plant orders are shipped within 3-5 days depending on the availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied). We do not ship outside of the continental United States.
  
  Our packaging materials are:
  - 100% recyclable and biodegradable cardboard boxes.
  - 100% biodegradable packing peanuts made from natural and non-toxic sources.
  - Bubblewrap to ensure the quality and safety of the plants.
  
  Though it is not yet possible to completely eliminate plastic from our packing process, we take responsibility for our plastic emissions by partnering with CleanHub. For every 1lb plastic we use, 1lb of plastic from nature will be collected and recycled before it can end up in our oceans.
  
  Here is our blog about the shipping process and packaging: https://succulentsbox.com/pages/shipping-return-policy
  
  *** The size options are represtentative of pots that the plants come in. Sometimes customer may receive multiple plants instead of a large one to make up size.
  
  *** All of our packages are sterilized before leaving the door.
• We only ship out beautiful, healthy plants! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us immediately. Fragile plants such as bearpaw, baby toe, etc. may break or loose a few of their leaves during transport. Please contact us for replacements if your plants are severely damaged. We'll try our best to accommodate you. Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year.
• Provide porous soil with adequate drainage, pots with drainage hole are recommended. Bright, filtered light and ample airflow. Water thoroughly when soil is dry to the touch. Never let your succulents sit in water. Do NOT water on the leaves. If you water from beneath by letting the plant sit in a saucer of water, make sure to pour off any excess water after a few minutes. The hotter it is outside, the faster your soil will dry out, so you’ll need to water more often if you live in a hot area. Water with caution in winter, as the plant can lose its roots if the soil stays cold and wet for extended periods; protect from frost to prevent scarring.