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Hand-Packed with Care: We use a multi-layer system to ensure a safe arrival: soil is secured with wood fiber and sealed bags, houseplants are wrapped in signature paper, and large specimens are stabilized with stakes and locking inserts. Orders over $500 ship via pallet for maximum protection.
Processing: Shipped within 3-5 business days (Mon-Fri) year-round.
Urgent Orders: Message us for shipping upgrades (additional cost).
Destinations:We ship houseplants to the lower 48 US states only. Excludes AK, HI, PR, Guam, and international destinations.
Cold Weather: If under 40°F, please add a Heat Pack to your order for safety.
Weather Delay: We may delay shipping during extreme weather (e.g., snowstorms) to ensure plant health.
🌿 For Houseplants
When your package arrives, you may notice a bit of loose soil in the box. This is completely normal during shipping.
Please remove your plants from their packaging as soon as possible and review the care instructions included with your order. Water based on your plant’s needs, making sure not to overwater.
Houseplants may need a short adjustment period after arrival. Give your plant time to acclimate to its new space before placing it with other plants. You can gently clean the leaves if needed, and wait to fertilize until it has settled in. Always check soil moisture instead of watering on a fixed schedule.
*** We pack carefully to protect each plant during transit, so larger orders may arrive in multiple packages.
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🌿 14-Day Satisfaction Guarantee (Replacement or Refund)
From arrival to long-term care, we’ve got you covered. We carefully pack every plant so it arrives happy and healthy. If something doesn’t look right when it gets to you, don’t worry, we’ll make it right.
How it works:
- Reach out within 14 days of delivery
- Send us your order number and a couple of photos of your plant(s)
- We’ll take care of you with a replacement or a refund
👍 Green Thumb Guarantee (6-Month Extended Coverage)
Still getting the hang of plant care? You’re not on your own. For up to 6 months from your order date, if your plants show serious decline or fail to survive, we’re here to help.
You can claim a gift card to help you continue your plant journey.
How it works:
- This coverage continues after the 14-day guarantee
- Gift card value starts at $15, with the opportunity for more based on your order
- Total gift card value is capped at $50 per order
- One claim per order or subscription
- Gift cards are valid for 6 months from the date of issue
- Just send your order number and a few photos of your plant(s) to support@succulentsbox.com, and we’ll take it from there.
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If something isn’t right, just send your order number and photos and we’ll make it right
• 6-Month Green Thumb Coverage
Extra support if your plant shows serious decline or does not survive, with photo-based claims
• Friendly, Real Support
Our team is here whenever you need help along the way
We’re building the most trusted place to shop plants online, with variety you’ll love and support you can rely on.
Most plants use their leaves just for photosynthesis; the Medusa uses them as a reservoir. 
Use a very well-draining mix. A blend of orchid bark, peat moss, and perlite is ideal. It doesn't like "wet feet."
Thrives in warm environments between18°C and 27°C. 
Suitable for outdoor growth in Zones 9-11; otherwise, it is best kept as an indoor houseplant.