Shipping

We all know the excitement of getting plant mail and unboxing your brand-new succulents. Succulents Box has the pleasure of delivering this happiness to plant lovers in every state of the U.S. and its territories.  We meticulously handle our packaging and shipping, ensuring your succulents arrive healthy and vibrant. We stand by our promise of safe delivery; should any issues arise, we'll gladly offer a refund or a replacement plant. And for extra support on your plant care journey, if you encounter challenges within the first 6 months, we'll provide a $15 gift card to nurture your green thumb. Your happiness is our priority.

HOW WE PACKAGE & SHIP OUR SUCCULENTS

In your plant mail, you can expect to receive your succulents either bareroot or in plastic pots.

• For fragile, light-sensitive, and big plants, we ship them bare root without soil or plastic pot to prevent etiolation and broken parts. Currently, we ship most 4-inch plants and some delicate 2-inch plants bareroot.
  
  
• If your order includes clay pots, the plants are packaged separately from the pots and soil. This is especially important for fuzzy succulents such as the  Angel Wing Cactus or Echeveria Doris Taylor, because if the soil gets on the leaves, it'd be really hard to completely rinse it out.
  
  
• Most other 2-inch plants are shipped in their original plastic pots with soil. In case a box contains multiple plants, we carefully wrap each individual plant in bubble wrap, then fill the remaining space in the box with packing peanuts/ shredded paper/ newspaper to ensure the plants don't move around during shipping, and hence minimize shipping shock.

WHAT TO DO AFTER YOU RECEIVE YOUR PLANTS

While meticulously packaged, the plants might still be unhappy with being trapped in a dark box for a long time during shipping. Some may look slightly dull and wilted. Therefore, here are some steps you need to take to give your new plants a warm welcome:

• Right after you receive the package, open it immediately. Carefully and gently remove the packing materials.
• Don't put the plants in sunlight immediately. These are greenhouse-grown succulents, so they need to get acclimated to sunlight gradually. Keep them in the shade or indirect sunlight, and slowly introduce them to direct sunlight.
• Give the plants a few days to recover, then repot if necessary and start watering.
• If you receive the plants bare root, immediately pot them in porous succulent and cactus soil mix, then follow the same instructions above. The plants should perk up after getting a good soak from watering. Read more for watering tips here.

We take great pride in shipping only healthy, beautiful plants to our customers! To ensure they arrive in the best condition, please track your package and open it immediately upon arrival. If you have any concerns, our dedicated customer support team is here to help—just message us at support@succulentsbox.com right away! ❤