PART TIME CUSTOMER SUPPORT REP
We're looking for a Part time Customer Support Rep. This person will provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
JOB DESCRIPTION
- Manage all incoming messages from 12 pm (PST) – 4 pm (PST) (3am – 7 am Vietnam time), Monday – Saturday
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
JOB LOCATION:
- Remote or Hochiminh City
- Monday – Saturday, 12 pm (PST) – 4 pm (PST) (3 am – 7 am Indochina time)
REQUIREMENT
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication and presentation skills
- Ability to communicate in English
- Attention to detail
COMPENSATION
