Customer Support Representative

We're looking for a Customer Support Representative. 

JOB DESCRIPTION

• Answer incoming customer support tickets via email
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Support online operation per requested
• Follow communication procedures, guidelines and policies

JOB LOCATION:

• Ho Chi Minh City

REQUIREMENT

• Customer orientation and ability to adapt/respond to different types of characters
• Good communication skills
• Ability to communicate in English, especially in writing 
• Ability to work in a results-oriented environment, both individually and as part of a team
• Attention to detail
• Good organizational and time-management skills
• Eagerness to meet and exceed objectives and take on more responsibility

COMPENSATION AND BENEFITS

• Competitive compensation
• Health Insurance
• Company sponsored trips
• Excellent career advancement paths
• Flexible working hours

Please email your resume to hr@succulentsbox.com.